Sourcing Matters: Becoming More Intentional

Doing business profitably, while minimizing societal harm – and potentially doing good – has become an essential strategy for large corporations and institutions. Call it corporate citizenship, conscious capitalism, shared value or triple bottom line (Profit, People, Planet). Now socially responsible business practices are no longer restricted to the Corporate Social Responsibility (CSR) department. Conscious capitalism has not only changed the way we consume and invest but also the way our businesses produce – and the way they outsource.


Digital Divide Data (DDD), the social enterprise I co-founded, is one of about 40 firms that helps to outsource with impact. My organization’s roots go back to 2001. While traveling in Cambodia, a country still recovering from the devastation of the Khmer Rouge regime, I saw that young people had opportunities for training, but no jobs once they graduated. With DDD, we emulated India’s BPO model, first in Cambodia, then in Laos. We opened another office in Kenya in 2011 and most recently launched in the U.S. Over this time, we’ve employed over 2000 youth, more than 800 of whom have graduated from our work-study program with college degrees and earn much higher incomes, lifting their families out of poverty.From its humble beginnings only some years ago, Impact Sourcing has come a long way. Impact Sourcing Service Providers (ISSPs) range in size from 20 to 2000+ staff and in delivery models from crowd-sourced work to traditional BPOs with owned facilities, dedicated employees and professional project management. In addition, traditional large BPO firms such as Teleperformance and Infosys are testing this model. As a result, an estimated 10 percent of the total BPO global employed workforce works in Impact Sourcing – and the number is growing.

Source: Huffington Post

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