Does Corporate Social Responsibility Affect Quality of Communications?

Is a company that has a strong corporate social responsibility (CSR) reputation more likely to be a better user of digital media?  Are its web sites and other digital communications more useful and have better content?  We might expect a connection between sustainability performance and the communication of a company’s CSR program. But is there also a broader connection that demonstrates that a company that has a sophisticated digital communications strategy and strong CSR/sustainability programs will have necessarily incorporated communication of their CSR program into their communications strategy?

We compared CSRHub data on perceived CSR performance for 14,441 companies and Investis data on the digital communications performance of 937 companies.  We found we could explain 39% of the variation in digital communications quality for 845 overlapping companies.  We found that good policies on employee compensation, employee training/health/safety, energy and climate change, and on environment policy were correlated with better digital communications performance.  On the other hand, strong human rights and supply chain strategies and resource management programs seemed to be connected to weaker digital communications performance.

Source: 3BL Media

Leave a comment

Your email address will not be published.